1. Purpose of this policy
This policy explains how Clinique Dentaire 360 collects, uses, protects and retains personal data provided by visitors, patients and website users. It applies in particular to contact and quotation requests, appointment booking and case follow-up through the secure area.
2. Data we collect
Depending on the services you use, we may collect:
• your identity and contact details;
• the information provided in your request;
• information needed to prepare and follow up your appointment;
• photographs, panoramic X-rays and other documents you choose to provide;
• conversations with our team through your secure area;
• technical data required for the security and proper operation of the website.
3. Purposes and legal bases
Your data is used only to answer your requests, arrange an initial discussion, prepare an assessment, manage appointments, follow your case, secure access to your personal area and comply with legal obligations. Depending on the circumstances, processing is based on your request, your consent, pre-contractual or contractual steps, healthcare provision, a legal obligation or the legitimate interest of keeping the service secure.
4. Health data and confidentiality
Medical information, photographs and X-rays are particularly sensitive data. Access is limited to authorized professionals and staff who need it to process your request or provide follow-up. Please send only documents that are useful for your care.
5. Recipients, hosting and transfers
Data may be accessed only by Clinique Dentaire 360, authorized professionals and technical service providers required for the secure operation of the website. The server is located in Switzerland and hosted by Infomaniak. Its technical administration is provided by IMS in France. These providers are subject to confidentiality and security obligations. Some processing may involve an international transfer; where this occurs, appropriate safeguards are applied in accordance with applicable rules.
6. Retention period
Data is kept for as long as necessary to process your request, follow your case and meet applicable medical, administrative, accounting or legal obligations. Data that is no longer needed is deleted, anonymized or securely archived where required by law.
7. Security
Clinique Dentaire 360 implements technical and organizational measures designed to protect data against unauthorized access, loss, alteration or disclosure. The website uses authenticated access, secure links, permission controls and encryption mechanisms for sensitive information.
8. Your rights
Subject to applicable law, you may request access to, correction or deletion of your data, restriction of or objection to certain processing, and data portability where this right applies. You may also withdraw consent at any time for processing based on consent, without affecting operations already carried out lawfully.
9. Exercising your rights and contacting us
For any question or request concerning your personal data, email iletisim@360dentalhospital.com and state the purpose of your request. We may ask you to verify your identity in order to protect your case. You may also lodge a complaint with the competent data protection authority in your country of residence.
10. Updates to this policy
This policy may be updated to reflect changes to the website, our services or applicable regulations. The version published on this page is the version currently in force.
